For Housekeepers

About Housekeep

• What is Housekeep?
• What is it like to work for Housekeep?
• Where can I work?
• What hours do I need to be available?
• How does my pay work?
• What does being self-employed mean?

Completing your Background check

• What is a valid proof of address?
• Can I get a copy of my background check once it has been completed?
• Can I use my existing DBS Check?
• Why do I need to complete a background check?

Coronavirus

• Government support for childcare
• Guide to government income support for self-employed during coronavirus
• Coronavirus (COVID-19)
• Cleaning during the coronavirus outbreak

Housekeep policy

• What is my Trial Period?
• What is the Weekly Fee?
• What happens if I leave a clean early?

Joining Housekeep

• Why can't I use a valid visa in an expired passport?
• How do I get the correct documentation to join Housekeep?
• What is the introductory video call?
• What do I need to have for my video call?
• How do I reschedule my video call?
• Housekeep Video Call Welcome Session

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Keys

• How do I tag keys?
• What do I do with customers keys?

On the job

• How can I chat to Housekeep support?
• What cleaning materials should I bring?

Other questions

• How do I complete my self-assessment?
• What should I do if I need extra time at a job?
• How do I get my friends to join?
• How do I register as self-employed?

Using your App

• How can I see my earnings for the whole year?
• How do I reset my password in the Housekeep App for cleaners?
• How can I open my schedule on a day to get more bookings?
• Booking Time Off
• Where can I see my Schedule of jobs?
• Where do I see my Job Information?

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