For Housekeepers
Your Housekeep profile
- What is my fulfilment rate and how does it work?
- How does my Reliability Streak work?
- How can I update my emergency contact?
- How can I update my home address?
- How can I update my phone number?
- Where can I view my Housekeep ID?
Working hours & working areas
- How can I extend my working hours?
- How can I see & change my working areas?
- Where can I see a list of my customers?
- How can I see & change my working hours?
- How often do I need to work?
- What if I no longer want jobs?
Holidays & time off
- How do I cancel a job?
- What happens if I don’t go to a job?
- How do I book time off?
- How long can I book off?
- What happens if I need more than 6 weeks off?
- What happens if I need to cancel a job?
Payments
- How do I qualify for the Bonus?
- How can I view my payments?
- How can I earn a £50 referral bonus?
- When will I get paid?
- How much do I get paid?
- How can I update my payment details?
Housekeep perks
Joining Housekeep
- How do I download the Housekeep Professionals app?
- Guide to rejoining Housekeep
- How do I get the correct documentation to join Housekeep?
- How do I get a Settlement Share code?
- What is the video call?
- What do I need to have for my video call?
Completing your Background check
- I've applied for my Settlement status but my application is in progress
- How do I apply for the EU/EEA Settlement scheme?
- How do I get my Share code for my right to work?
- What do I do if I receive an email from Experian about my background check?
- What is a valid proof of address?
- Can I get a copy of my background check once it has been completed?
Working as a self-employed contractor
Spare keys
On the job
- What happens if my customer cancels a clean?
- How do I check my customer's cleaning instructions?
- What is included in a Housekeep clean?
- How can I leave feedback about a job?
- How do I start & finish my jobs?
- How can I chat to Housekeep support?