For Housekeepers

Working hours & working areas

• What if I no longer want jobs?
• How can I open my schedule on a day to get more bookings?
• Where can I see my Schedule of jobs?
• How can I get extra jobs?

Holidays & time off

• How do I book time off?
• How long can I book off?
• What happens if I need more than 8 weeks off?
• What are the fees for cancelling jobs?

Payments

• How can I view my payments?
• When will I get paid?
• How much do I get paid?
• How can I update my payment details?
• How can I get an invoice for the tax year?
• What are administration fees?

About Housekeep

• What is Housekeep?
• What is it like to work for Housekeep?
• Where can I work?
• What hours do I need to be available?
• What does being self-employed mean?

Housekeep perks

• Free online courses for Housekeep cleaners

Coronavirus

• Face coverings during cleans
• Government support for childcare
• Guide to government income support for self-employed during coronavirus
• Coronavirus (COVID-19)
• Cleaning during the coronavirus outbreak

Housekeep policy

• How does substitution work?
• What is my Trial Period?
• What happens if I cancel a job late?
• What happens if I leave a clean early?
• Housekeeper damage policy

Completing your Background check

• What is a valid proof of address?
• Can I get a copy of my background check once it has been completed?
• Can I use my existing DBS Check?
• Why do I need to complete a background check?

Joining Housekeep

• How do I download the Housekeep Professionals app?
• Guide to rejoining Housekeep
• Why can't I use a valid visa in an expired passport?
• How do I get the correct documentation to join Housekeep?
• How do I get an EU Settlement Share code?
• What is the video call?

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Spare keys

• How to confirm you have collected the keys from another Housekeeper
• Contacting a Housekeeper you are meeting for keys
• How do I tag keys?
• What do I do with customers keys?

On the job

• How do I check my customer's cleaning instructions?
• What is included in a Housekeep clean?
• How can I chat to Housekeep support?
• What do I do if I need more time?
• What cleaning products do I need bring?
• What do I do if I’m late, lost or stuck outside a job?

Other questions

• How do I complete my self-assessment?
• What should I do if I need extra time at a job?
• How do I get my friends to join?
• I am booked for a job but don't have the keys?
• How do I register as self-employed?

Using your App

• Rating your Job.
• How to Start and Finish your job in your App
• How do I reset my password in the Housekeep App for cleaners?
• How do I see my ratings?
• Where do I see my Job Information?
• How do I contact my customer?

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