When you set your available working hours, customers can view your availability and book in with you automatically up to 18:00 the day before. This means you can get the most jobs possible, and you’ll get an email and push notification at 18:00 each day to confirm the jobs for the next day. It’s a good idea to check your Schedule for tomorrow after 18:00 each day.
No-show policy
If a customer books a clean with you, and you don’t arrive or let your customers know, this is considered a no-show with a cancellation fee of £20. This will also affect your Reliability Streak. Reliability is important for your customers — so if there are multiple no-shows, you may be unable to get more customers.
How to change your hours
If you can’t attend a job, let us know by booking time off as soon as possible. Find out more about booking time off here: How do I book time off?
If you need to change your regular working hours (your schedule that repeats every week), just let us know by following these instructions: How can I see or change my working hours?