If a customer cancels after 18:00 the day before the clean, you’ll receive a cancellation fee of £10.
If you arrive at a clean and can't get inside, please send a chat message to your customer and call them as soon as possible. If you can't get access and have already travelled to your customer, you’ll receive a cancellation fee of £20. You can find more information here: What should I do if I’m stuck outside?