This means that your background check needs additional information before being processed. This could be because there is a problem with the documents you have uploaded or the information that you have provided.
It's easy to fix, just read the email and see what information they need.
If you need to provide proof of address, you can use the following:
- Bank statement (from the last 3 months)
- Water, Gas or Electric bill (from the last 3 months)
- Council Tax bill (from the last 3 months)
- Driving Licence card
If you need to provide ID, just take a clear picture with no glare. Please ensure that all four corners of the document are showing and the information is visible.
If they ask for information on your address history or name confirmation, reply with the correct information.
If you are emailed by Experian asking you to provide more documents, you will also need to email a picture of it tohello@housekeep.com.