For Customers
Manage your cleans
- How can I edit my cleans?
- Thinking of leaving? Here's how we can help
- Where can I see who is coming to clean?
- How can I book cover when my Housekeeper is away?
- How do I reschedule my future clean(s)?
- How do I skip or cancel individual cleans?
Manage your account & bills
- When will I be charged for my clean?
- How do I change my address?
- How can I get an invoice?
- How do I reset my password?
- How can I check my past cleans and payments?
- How do I add a new property to my account?
Get help with a clean today
How Housekeep works
- What are Housekeep's opening hours?
- How can I download the Housekeep app?
- How do I contact Housekeep?
- What is the £30 pre-authorisation on my payment card?
- What happens if I cancel a clean at late notice?
- How do I book my first clean?
If your clean didn't go as expected
Access & spare keys
Cleaning products & equipment
About your Housekeeper
- How to get the best experience with your Housekeeper
- How is my Housekeeper chosen?
- What experience do Housekeepers have?
- How do you background-check Housekeepers?
- How do you make sure my Housekeeper is well looked after?
- How can I make sure my Housekeeper is comfortable with pets?
Coronavirus (COVID-19)
Housekeep's services
- Which type of clean should I book in for?
- Which tradespeople services do you offer?
- Which services can I book with Housekeep?
- Where is Housekeep available?
- What is included in a regular clean?
- How can I book as Landlord or property management company?
Tradespeople services
- What do I need to do before my tradesperson arrives?
- My trade job didn't go as expected – what happens next?
- Where is my tradesperson?
- What happens if the work takes longer than expected?
- How can I get a quote & book a tradesperson?
- What is a Gas Safety Certificate and do I need one?
One-off cleaning services
- What do I need to do before a deep clean?
- What do I need to do before an end of tenancy clean?
- How do I book an after builders clean?
- How do I cancel a deep, end of tenancy or after-builders clean?
- How do I book an end of tenancy clean?
- My deep, end of tenancy or after-builders clean didn't go as expected