For Customers
Managing my cleans
- How can I amend my booking?
- What should I do if my Housekeeper is late or hasn't arrived yet?
- How can I chat to my Housekeeper?
- How do I edit or cancel my cleans?
- How can I call or chat to my Housekeeper?
- Where can I see who is coming to clean?
Managing my account
- How do I change my address?
- How do I reset my password?
- How do I add a new property to my account?
- How do I close my account?
- How do I change my password?
- How can I change my contact details?
Getting started
- What cleaning products should I provide?
- What is included in a Housekeep clean?
- How do I book a deep clean?
- Why can't my Housekeeper provide oven cleaner?
- Can my Housekeeper clean the communal areas?
- How do I make my first booking?
Something's gone wrong
- The Housekeep Promise
- Housekeep accidental damage policy
- My Housekeeper has cancelled - what happens next?
- I need to call my Housekeeper - how does this work?
- What should I do if I'm unhappy with my clean or my Housekeeper?
- My Housekeeper didn't need all of the time I booked
Billing, coupons and credit
- When is payment taken?
- Can you send me an invoice?
- How can I check my past cleans and payments?
- What is the £30 pre-authorisation on my payment card?
- What is your late cancellation policy?
- When do I pay for my cleans?
Keys
One off cleaning
Trade jobs
About the Housekeepers
- How to get the best experience with your Housekeeper
- How is my Housekeeper assigned?
- What experience do Housekeepers have?
- Do you background-check Housekeepers?
- Is my housekeeper well looked after?
- Can I pay my Housekeeper London Living Wage?
Coronavirus
About Housekeep
- Is there a Housekeep app?
- What does Housekeep offer?
- What areas do you cover?
- How do I contact Housekeep?
- Can I book as Landlord or property management company?
- Can I book a commercial clean?