For Customers
Coronavirus
Getting started
- Why can't my Housekeeper provide oven cleaner?
- Can my Housekeeper clean the communal areas?
- How do I make my first booking?
- What is included in a Housekeep clean?
- How much does a clean cost?
- Can my Housekeeper clean my granite, marble or hardwood surfaces?
Managing my cleans
- How can I chat to my Housekeeper?
- Why can't I book my favourite Housekeeper?
- Where can I see who is coming to clean?
- Can I contact my Housekeeper directly?
- How can I amend my booking?
- How do I request a previous Housekeeper?
Managing my account
- How can I select a past Housekeeper?
- How do I reset my password?
- How do I change my address?
- How do I change my password?
- How do I add a new property to my account?
- How can I change my contact details?
Something's gone wrong
- The Housekeep Promise
- I need to call my Housekeeper - how does this work?
- Housekeep accidental damage policy
- How do I feedback on the support I have received?
- What should I do if I'm unhappy with my clean or my Housekeeper?
- Something's gone missing, what do I do?
Billing, coupons and credit
- I've got a Groupon code - how can I use this?
- When is payment taken?
- Can you send me an invoice?
- What is the £30 pre-authorisation on my payment card?
- When do I pay for my cleans?
- Can I use more than one coupon code?
Keys
About the Housekeepers
- How to get the best experience with your Housekeeper
- How is my Housekeeper assigned?
- What experience do Housekeepers have?
- Do you background-check Housekeepers?
- Is my housekeeper well looked after?
- Can I pay my Housekeeper London Living Wage?
About Housekeep
- Why isn't there a Housekeep phone number?
- What does Housekeep offer?
- What areas do you cover?
- How do I contact Housekeep?
- Can I book as Landlord or property management company?
- Can I book a commercial clean?