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  1. Housekeep Support
  2. For Customers
  3. How Housekeep works

How Housekeep works

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  • How do ratings work?
  • Can’t find a suitable time online?
  • What are Housekeep's opening hours?
  • How can I download the Housekeep app?
  • How do I contact Housekeep?
  • What is the £30 pre-authorisation on my payment card?
  • What happens if I cancel a clean at late notice?
  • How do I book my first clean?
  • What is the minimum clean time?
  • Is there a long-term contract or cancellation fee?
  • How long should I book for?
  • What is the latest time I can book a clean?
  • How do I specify the rooms I want cleaned?
  • Is there anything that my Housekeeper won't be able to do?
  • How often can I book regular cleaning?
  • How do flexible start times work?
  • How will you remind me about upcoming cleans?