You can rate your clean through the rating email you're sent or on the Past jobs page of your Housekeep account or app (under More in the menu). You can rate the clean at any time in the 72 hours after it's finished.
If you rate 4* or 5* you can send your Housekeeper a "thank you" message, add a compliment badge and even leave them a tip. If you'd like to leave a tip, please rate your clean before 23:00 on the day, as this is when you'll be charged.
If you rate 3* or less, we'll ask for some more details about the clean. And you'll have the option to block the Housekeeper from future cleans at your home. Our support team will feedback to your Housekeeper and get in touch to put things right.