Having a good relationship with your Housekeeper will ensure you get the best experience when it comes to your cleans. Below are our top 5 tips on how to get off to the best start:
- Fill out the information on your Online account
- Do you have pets? Some of our Housekeepers have allergies and can't work with them! This is important to include on your Online account so that you're not paired with the wrong person
- Where's your cleaning equipment located? This will help your Housekeeper provide the best job in as fast a time as possible
- Double check that your equipment is working
- A big culprit for this is vacuum cleaners. Your Housekeeper can let you know if something isn't working properly, but for their first clean with you, it helps if your equipment is ready to go
- Make sure you're booking enough time
- We usually say 2 hours for a standard clean, and then 30 minutes for each extra room, but you know your home
- If something may need a bit more time, try to take that into account so that your Housekeeper can give it their all
- Conversely, if you've booked a shorter clean, then leave Cleaning instructions letting your Housekeeper know what rooms to prioritise, and what rooms can be left
- Check that your cleaning products are fully stocked
- Like with cleaning equipment above, your Housekeeper can keep you informed of when your running low, but for the first clean with them, it's best to make sure all cleaning products are fully stocked for them to use (as long as you've stated you'll be providing them!)
- Double check your booking to make sure the access method is correct
- We can't pass over spare keys to a Housekeeper who's attending for a one-off visit, so it's important to keep this in mind
- If your access method is set to "key safe" or "hidden key", try not to forget to leave the key out - we send a reminder by email the day before a clean is scheduled so this is a good time to separate anything you may need to, such as spare keys
- Try to give as much notice as you can before skipping a clean
- Housekeep is designed to be flexible, so you may skip or reschedule any of your cleans if you need to. However, if you have a regular booking and you always skip your next clean the day before then this is likely to mean your Housekeeper will lose earnings as it will be probably be too late for them to get another booking in your slot.
- If you find your regular slot is not working for you then you can always reschedule all your cleans for a time that works better