For Customers
Manage your cleans
- How do I book a clean?
- How can I skip or reschedule individual cleans?
- Thinking of leaving? Here's how we can help
- What happens if my Housekeeper goes away?
- Where can I see who is coming to clean?
- How do I book with a particular Housekeeper?
Manage your account & bills
- How can I get an invoice (including VAT invoice)?
- When will I be charged for my clean?
- How do I change my address?
- How do I reset my password?
- How can I check my past cleans and payments?
- How do I add a new property to my account?
Get help with a clean today
How Housekeep works
- How do ratings work?
- Can’t find a suitable time online?
- What are Housekeep's opening hours?
- How can I download the Housekeep app?
- How do I contact Housekeep?
- What is the £30 pre-authorisation on my payment card?
If your clean didn't go as expected
Access & spare keys
Cleaning products & equipment
About your Housekeeper
- How to get the best experience with your Housekeeper
- How is my Housekeeper chosen?
- What experience do Housekeepers have?
- How do you background-check Housekeepers?
- How do you make sure my Housekeeper is well looked after?
- How can I make sure my Housekeeper is comfortable with pets?
Housekeep's services
- Which type of clean should I book in for?
- Which services can I book with Housekeep?
- Where is Housekeep available?
- What is included in a regular clean?
- How can I book as Landlord or property management company?
- How do I book an oven clean?
Tradespeople services
- How can I book multiple jobs?
- How long will the job take?
- What equipment and materials will the tradesperson provide?
- How can I edit my Tradesperson job?
- What do I need to do before my tradesperson arrives?
- My trade job didn't go as expected – what happens next?
One-off cleaning services
- What's included in an after builders clean?
- What's included in a deep clean?
- What's included in an end of tenancy clean?
- How can I get my home ready for a deep clean?
- How can I get my home ready for an end of tenancy clean?
- How do I edit my specialist one-off clean?