Customers book directly with you through their accounts. We provide them with information so that they can book enough time to complete a clean. Occasionally, they may not book enough time to complete everything that's required.
If this happens, talk to your customer and ask them if they would like you to stay any longer. If they're not at home you can call or chat with them via your App. Here's how: How do I contact my Customer?
We can't charge your customer for more time unless they've agreed to this, so always make sure you've spoken to them first. Once they've agreed, you can let us know and we'll add the time onto the clean.
Here's how to let us know if your customer has agreed to more time:
- Open your Schedule
- Tap the job that you're cleaning at
- Tap Help
- Tap I need more or less time
- Select 'More time'
- Let us know how much extra time you need
- Enter a message letting us know why you need extra time
- Tap Submit
If you're unable to get through to your customer then please only stay for the time that you were booked. You should do as much you can in the time, and then let us know what you weren't able to finish by rating the job as 'okay' or 'bad' and leaving a comment. Here's how: How can I leave feedback about a job?