There are a couple of options for closing your account:
If you want to close your account temporarily & keep your Housekeeper
You can 'pause' all your visits for a month in your online account. Go to the 'future visits' section, click 'summary', then click 'pause my clean' & follow the on-screen instructions.
If you want to pause your cleans for longer than a month, you can pause again when your first pause ends.
When your pause ends, you can resume your cleans with your regular Housekeeper and time slot.
If you no longer want your Housekeeper
If you don't want to keep your Housekeeper and regular time slot, you can cancel all future cleans by giving us a call on 0203 434 3085. Alternatively you can 'request a call back' in your online account.
If there is anything we can help you with
Let us know! We're here to help. You can contact us by chat, phone or email through your online account.
We follow the data protection guidelines provided by the Information Commissioner's Office. We do retain records of your historic cleans and payments for legal and accounting purposes and if you log in to your online account, you'll also be able to access the same information.