We're sorry to hear that you'd like to close your account. We can certainly help.
If you think you'll need cleans in the future
If your cleans are already cancelled, you're welcome to leave your account as it is. This means that you can log into your Housekeep account or app and book a new clean whenever you need to.
If you'd like to delete your account
We follow the data protection guidelines provided by the Information Commissioner's Office. We do retain records of your historic cleans and payments for legal and accounting purposes and if you log in to your Housekeep app, you'll also be able to access the same information.
If you'd prefer we deleted & anonymised your details in line with GDPR, you can request this through your Housekeep account or app. Here's how.
- Log in to your Housekeep account or app
- Click My account in the menu
- Click Manage account
- Click Delete my account at the bottom of the page
- Click Confirm
- We'll complete your request within 30 days.
If you still have cleans booked in
We'll need to cancel any active cleans before we can close or delete your account. For more information on cancelling your cleans, click here: How can I cancel my cleans?