We're sorry to hear that you'd like to close your account. We can certainly help.
If you think you'll need cleans in the future
If your cleans are already cancelled, you're welcome to leave your account as it is. This means that you can log into your Housekeep account or app and book a new clean whenever you need to.
If you'd like to delete your account
We follow the data protection guidelines provided by the Information Commissioner's Office. We do retain records of your historic cleans and payments for legal and accounting purposes and if you log in to your Housekeep app, you'll also be able to access the same information.
If you'd prefer that we deleted & anonymised your details in line with GDPR, you can process this through your Housekeep account or app if you have no cleans in place. Here's how:
- Log into your Housekeep account or app
- Click More in the menu
- Click My account
- Scroll down to the bottom of the page & click Delete my account
- Click Delete all my data
If you still have cleans booked in
We'll need to cancel any active cleans before we can close or delete your account. For more information on cancelling your cleans, click here: How can I cancel my cleans?