How do I close my account?

There are a couple of options for closing your account:

If you want to close your account temporarily & keep your Housekeeper

You can 'pause' all your visits for up to six weeks in your online account. Go to the 'Upcoming Jobs' section, click 'Summary', then click 'Pause my clean' & follow the on-screen instructions.

If you want to pause your cleans for longer than six weeks, you can pause again when your first pause ends.

When your pause ends, you can resume your cleans with your regular Housekeeper and time slot.

If you no longer want your Housekeeper

If you don't want to keep your Housekeeper and regular time slot, you can cancel all future cleans by giving us a call on 0203 434 3085. Alternatively, you can 'request a call back' in your online account.

If there is anything we can help you with

Let us know! We're here to help. You can contact us by chat, phone or email through your online account.

Please note

We follow the data protection guidelines provided by the Information Commissioner's Office. We do retain records of your historic cleans and payments for legal and accounting purposes and if you log in to your online account, you'll also be able to access the same information.