If you're not able to find an answer to your question in our Help Centre, please get in touch with us via Submit a request below or by heading to the Help page of your Housekeep account or app (under More in the menu).
Just let us know how we can help, and we'll suggest the best way for you to get in touch. Our support team is usually available by phone, live chat or email.
For any urgent issues, a member of the team will be in touch as soon as possible.
For any other requests, we'll respond within 2 working days.
You can also call or chat with your Housekeeper
You can call or chat with your Housekeeper directly to discuss cleaning requirements or their arrival.
You can chat with your Housekeeper from three days before your next clean, or you can call your Housekeeper on the day of your clean.
You can find out more about calling or chatting with your Housekeeper here: How can I call or chat to my Housekeeper?
Manage your cleans in your Housekeep account or app
We've built smart tech so you can manage your cleans with just a few clicks. This is the quickest and easiest way to make a change.
You can skip, reschedule or book cleans instantly in your Housekeep account or app. Plus you can update all of your details, cleaning instructions & more.
Here's some more information: