You can book up to 6 weeks of time off through the Housekeep app. You need to complete at least one job every 60 days. If you need more time off, we can temporarily remove you from the Housekeep platform instead. Just email us through the app (scroll down for instructions).
Please book time off through the app as soon as you know the dates. We need at least 2 days’ notice for time off. If you cancel a scheduled job with less notice, you could receive a late cancellation fee.
Top tip: If you hold your customers’ spare keys, please keep these safe while you’re booked off.
If you need to book a part-day, a single day or up-to 6 weeks off
If you need to book a time off for a part-day, a single day or longer, just follow these instructions:
- Open the Menu (☰) on your Housekeep app
- Tap Profile
- Tap Time Off. You can also get to the Time off page by clicking here.
- Select if you want part of a day, a single day, or multiple days off
- Enter the date(s) of your time off, select a reason & add a note for Housekeep
- Tap Next and then tap Confirm. If you're booking time off with late or very late notice, you'll need to tap Confirm & accept fee
Top tip: If you have an appointment or other commitments, you can book a part-day as time off, so you can still earn money on that day.
If you need more than 6 weeks off
If you need to book off more than 6 weeks, we’ll need to temporarily deactivate you from the Housekeep platform. Here’s how to let us know if you need more than 6 weeks off:
- Open the Menu (≡) on your Housekeep app
- Tap Help
- Tap Contact Housekeep
- Tap Email Housekeep
- Select 'Other' as the category
- Select 'Something else'
- Enter a message, including information on how long you'll need off, and when your last day is
- Tap Send email
- Housekeep Support will be in touch to let you know the next steps