Your spare keys are looked after by your Housekeeper. When you organise for your Housekeeper to pick up your spare keys via your online account, we send them a unique code to tag to your spare keys and ask them to remove any other identification about you or your property. We then keep track in our system that your Housekeeper is holding your spare keys for you.
Your spare keys will stay with your regular Housekeeper if they go on a holiday, so they can resume your cleans as soon as they return from their break.
If you would like a cover Housekeeper while they're away, you need to provide access for the cover Housekeeper.
If you would prefer to get your spare keys returned to you before your Housekeeper goes on holiday, you can ask your Housekeeper to return the keys on their next visit. You can add this as a cleaning instruction in your account, or send your Housekeeper a message via chat.
In the rare circumstances where your Housekeeper loses or misplaces your spare keys, so long as you've registered the key transfer in our system (see here for how to do that), your Housekeeper is responsible for reimbursing you the cost of cutting a replacement set.
You can check the location of your spare keys at any time by clicking on Property access.