Our Housekeepers have had over 300,000, 5* ratings from their happy customers.
At the end of every clean, we ask your customers to let us know how everything went. This helps us to congratulate Housekeepers on their great work, as well as providing constructive feedback to improve for future cleans.
You can see your ratings and feedback from your customers on the Ratings & Pay page on your App. Here you can see your performance in the last 60 days and for all time.
What do ratings mean?
Customers can rate each clean on a scale of 1-5 stars:
- 5* = Great!
4* = Good
3* = Disappointing
1 or 2* ratings suggest that something went wrong during the clean - Any ratings of 3-stars or less are considered low ratings and a member of the Housekeep Support team will reach out to provide feedback
You need to maintain an average rating of 4.5* to work with Housekeep. If you receive a low rating, check your emails for customer feedback on what went wrong so you’re 5* at your next visit!
Housekeep bonus
We want the best Housekeepers to earn the highest amount - and having great ratings can help you to earn a Bonus. You qualify for the Bonus if:
- You are a Confirmed Housekeeper
- You have a 4.8* average rating in the last 60 days
- You have not cancelled a job with late notice in the last 60 days
Find out more: