Due to the nature of a Housekeeper's work, there may occasionally be instances where a Housekeeper is directly - or indirectly - responsible for accidental damage to property.
Below is Housekeep's official damage policy for such instances.
Reporting damage
In the event of damage, this must be reported to Housekeep within 72 hours of the clean finishing. This will open an official damage case, and further information and photographs will be requested.
Damage cases can initially be reported via telephone, live chat, email, or through the customer account. Please note that the follow-up communication will be moved to email for clarity, and to ensure a written record of communication.
Within 48 hours of the initial report, Housekeep must be provided with the full information requested. Without this further information, Housekeep may be limited in their ability to investigate and the form of compensation that can be offered.
Please note, your Housekeeper would not be deemed responsible for any damage due to faulty goods, 'wear & tear', or as a result of reasonable use of equipment/products.
Compensating damage
In order to verify the purchase of a damaged item, a receipt or bank/card statement will need to be provided in some instances, and this would be the first step in assessing compensation.
When determining fair compensation, Housekeep will consider depreciation and wear and tear into the offer of compensation. Industry benchmarks will advise these depreciation rates, and some examples of these are as follows:
- Electronics, 20% annual depreciation of value
- Clothing/garments, 33% annual depreciation of value
Housekeep may offer compensation in the form of credit, repair, replacement or reimbursement. The form of compensation offered will be at Housekeep's discretion, and will be determined by the resulting investigation.
Housekeep is only liable to reimburse for damages of up to £1000.