We're very sorry to hear that you've been let down. We don't charge for cleans in advance, so we'll make sure you're not charged until your rescheduled clean has taken place.
You can instantly book cover in the Housekeep account or app. Here's how:
- Log in to your Housekeep account or app
- Click Book new cleans
- Select your preferred frequency, tasks and hours
- Choose between past Housekeepers or other Housekeepers
- You'll see the live, real-time availability of your selected Housekeeper
- Select a date and time slot to suit you
- Hit Complete booking
We appreciate how disruptive cancellations are and we work hard to support all Housekeepers so they can provide a reliable service. Unfortunately there are occasionally emergencies that are unavoidable - if this happens, our responsive support team are available to help.