If you cause accidental damage during one of your jobs, it is important that you report this to Housekeep as soon as possible.
Reporting damage to Housekeep
To report damage to Housekeep:
- Open the schedule in your Housekeep app & tap on the job where the damage occurred
- Tap ‘Help’
- Tap ‘Contact Housekeep’
- Tap ‘Report damage’
- Let us know the details of the damage
If your customer is at home, you should let them know immediately about any damage. If they’re not at home, you should call or chat with them through the Housekeep app.
When customers report damage to Housekeep
If damage is reported to Housekeep by a customer, rather than yourself, we will immediately contact you. Please respond to our questions within 48 hours so we can resolve the case as soon as possible. If we don't hear back from you, we may have to assume liability for the full cost of repair or replacement.
Covering the cost of damage
We'll cover the cost of any damages up to £30 as this is covered by your administration fees.
If the cost of repairing or replacing a damaged item is greater than £30, we'll cover the first £30 plus 50% of the remaining sum. The other 50% will be deducted from your payments.