You can call or chat to your Housekeeper directly through your online account. Here's how:
How to call your Housekeeper
- Log in to your online account
- Click Contact from the menu
- Click Call [Housekeeper's name] in the Contact your Housekeeper box
- Type the number that is displayed into your phone & call. You must use the phone number that's registered to your online account
How to chat with your Housekeeper
- Log in to your online account
- Click Contact from the menu
- Click Chat to [Housekeeper's name] in the Contact your Housekeeper box
- This will open a live chat with your Housekeeper
When can I contact my Housekeeper?
You can chat to your Housekeeper from three days before your next clean.
You can call your Housekeeper from 09:00 on the day of your clean, or from 30 minutes before your arrival window - whichever is earlier.
What should I contact my Housekeeper about directly?
You should call or chat with your Housekeeper to discuss their arrival or to pass on cleaning instructions.
To ensure you are billed correctly, changes to date, time or hours of cleaning should be communicated to Housekeep directly through the Contact page of your online account.