As long as your Housekeeper holds your spare keys (i.e. they're not in the Housekeep office), you can request that they're dropped at your property through your online account.
- Once you're logged on, head to the Access and spare keys page
- At the top of the page you'll see a blue box. Click on the green link that reads 'book a time for them to deliver them'
- You can then select for your Housekeeper to leave your keys after a scheduled clean, or you can choose a specific time for your Housekeeper to drop the keys round. If you choose a time for your Housekeeper to drop these round without cleaning, this will incur a 1 hour charge.
- You are also be able to provide any relevant instructions here for how your Housekeeper should return these.