We're sorry to hear that you weren’t completely satisfied with your clean! We aim to deliver 5-star service at every clean in line with our Housekeep Promise
We send a Rate my clean email after every cleaning visit so you can give some feedback to your Housekeeper on how they got on. If you rate 3* or less, we will ask you to leave some comments on any areas that you weren’t completely satisfied with.
To allow us to investigate properly and to make sure our Housekeepers are constantly improving the service they provide, we do ask for pictures of the areas of concern and ask for feedback to be provided with 72 hours of the clean taking place.
If you miss our email, don't worry - you can also rate your clean via the Past cleans page of your online account.
If you would like to change your Housekeeper, you can do so on your account or get in contact with our Support team.