We're sorry if your clean hasn't gone to plan. We have a super responsive support team & thousands of 5* Housekeepers. So we'll get any issues fixed for you as soon as possible.
To request help, please leave a rating for your clean. You can do this through the email we send you after the clean, or through your online account or app. Here's how:
- Log into your online account or app
- Click More in the menu
- Click My account
- Click Past jobs
- Next to your most recent clean click Rate
- Leave a rating, including any photos & details of the missed areas
We'll be in touch to help with any low ratings. If your Housekeeper missed tasks or areas during the clean, please take photos and include these with your rating.
You can also choose to block the Housekeeper who cleaned for you if you were disappointed with the outcome.
We recommend contacting us about any disappointing cleans as soon as you can, and within 72 hours of the clean finishing. Our support team will help to get things back on track right away.
If you'd like help with a disappointing deep, end of tenancy, or after builders clean, you can find out more here: My deep, end of tenancy or after-builders clean didn't go as expected