You'll find your Housekeeper's arrival time on the homepage of your online account, or in the Upcoming jobs page. You can also see your Housekeeper's arrival time in both your booking confirmation email, and the reminder email that you will have received the day before your clean.
If your Housekeeper is running late or hasn't arrived, please contact them through your online account. Here's some more info: How can I chat to my Housekeeper?
If you're not able to reach your Housekeeper directly, let us know and we'll help. Just head to the Contact page of your online account, fill in the form and we'll let you know the best way to reach us.