We understand that you want to be able to book with your regular housekeeper whenever possible.
That's why you can book directly with up to 3 of your top rated housekeepers, or another housekeeper in your area.
You can book new cleans, and reschedule cleans, directly through your online account, up to 18:00 the night before your the clean.
If your housekeeper is unavailable for the time that you have tried to book, it may be that they are not working that day, or that they are already fully booked. You can always try checking back in a day or two. Your housekeeper's schedule is live and updated every hour, a slot could open up at the right time for you.
If you are no longer able to see one of your top 3 housekeepers then please get in touch via Submit a request, click "Regarding housekeeper" and we will make that look into this for you.
We will never change a housekeeper for a regular clean without letting you know first.
WHAT ARE WE TRYING TO SOLVE? SHOULD WE SOLVE THIS VIA A BETTER MY HOUSEKEEPER PAGE?