You can easily change your housekeeper through your online account. Here's how to do that:
- Log in to your online account
- If you want to change a housekeeper for an individual, or one off clean clean
- Go to Future cleans and select the clean that you want to change (if this is part of a schedule you will need to go to Individual cleans first)
- This will open a live schedule showing the availability of the housekeepers in your area summary
- On the left hand side you will see the housekeepers you have had for previous cleans
- Click on their name to view that housekeeper's individual availability, or select Other housekeeper
- Select the time and date and time that you want, then hit Confirm changes
- If you have a regular clean and want to change housekeeper
- Go to Future cleans, and click on Summary (if you have more than one schedule on your account you will need to select the right one)
- Click on Cancel schedule to cancel your cleans with your current cleaner
- select your end date for your current schedule and click Confirm changes
- Go back to Book new cleans to book in new cleans with another housekeeper.
If you are looking to change your schedule while staying with your current housekeeper please see our article on changing your schedule.