You can update or change your access instructions directly through your online account. Here's how to do that:
- Log in to your online account
- Click Access and spare keys
- Select the access method from the following options
- I'll be at home
- Using spare keys
- Through a concierge
- Using a hidden key
- Through a key safe
- Answer any other questions to make it as easy as possible for your Housekeeper when they arrive
- Hit Update Access to confirm the change
These access instructions will show in your Housekeeper's app for all future cleans.
If you have given your Housekeeper a spare set of your keys you can read more about how they are looked after here.