Sure, you can request that your housekeeper return your keys to you!
If you would like your keys returned here's how to do that via your online account:
- Log in
- Click Access and Spare Keys
- Click on the green text that says book a time for [your Housekeeper] to deliver them
You can then opt to have your keys left behind after any of your scheduled cleans OR you can book a time for your housekeeper to drop them off without cleaning (please note there a charge for this option equivalent to one hour of cleaning to cover your Housekeeper's travel costs)
Select a date and time slot to suit you and you're done!
If your keys are in the Housekeep office, you're able to request that these are returned to you via Royal Mail. We would always advise that these are not returned to the address they unlock, to ensure that postal loss poses no security risk. In all cases, return of keys by post is requested at the customer's risk.