It’s easy to manage your cleans in your online account. You can edit, skip, pause or cancel your cleans with just a few clicks. Here are your options:
If you want to edit or reschedule your cleans
You can edit individual cleans, or your entire schedule in your online account.
To edit an individual clean:
- Go to the Upcoming Jobs section in your online account
- Click the clean you would like to edit
- From here you can select a new date or time for this clean, or edit the hours & tasks
To edit all cleans:
- Go to the Upcoming Jobs section in your online account
- Click Summary
- Click Edit (next to Tasks)
- From here you can change how often you have a clean, select a new day or time for your cleans, or edit the hours & tasks
If you want to change your Housekeeper
If you would like to try another Housekeeper, we will automatically match you with the highest-rated Housekeeper in your area:
- Go to the Upcoming Jobs section in your online account
- Click Summary
- Click Edit (next to Tasks)
- Click Other Housekeeper
- Select a day and arrival time that works for you
- Click Confirm changes
If you want to cancel one, or a few cleans
You can ‘skip’ individual cleans in your online account.
- Go to the Upcoming Jobs section in your online account
- Click on a clean you would like to skip
- Click Skip clean
If you want to cancel your cleans for the next six weeks or more
You can ‘pause’ your cleans for up to six weeks in your online account. When the pause ends, you will resume your cleans with your regular Housekeeper and time slot. If you want to pause for longer than six weeks, you can pause again when the pause ends.
- Go to the Upcoming Jobs section in your online account
- Click Summary
- Click Pause your cleans
- Follow the on-screen instructions
If you want to cancel all your cleans
You can cancel all future cleans by contacting our support team. You can contact us via live chat during office hours (08:30 to 17:00 Monday-Friday), or send us an email:
- Go to the Contact section in your online account
- From here you can start a chat or send us an email