If your Housekeeper goes away, we'll send you an email to let you know. We'll include their holiday dates and let you know which cleans are affected.
If you'd like to book a clean with your Housekeeper before or after their break, or you'd like to arrange a substitute Housekeeper, you can do this online or in-app. Here's how:
- Log in to your Housekeep account or app
- Click Schedule
- Click Individual jobs at the top of the page
- Click Book cover on the skipped job(s)
- Choose between your regular Housekeeper's availability or other Housekeepers
- Select an available date and time slot, then click Unskip job
If your regular Housekeeper holds your spare keys, then you'll need to be at home to let your substitute Housekeeper in. There are usually early morning or evening slots available so you can find the most convenient option for you.
If the date of your skipped clean has passed, you can book a one-off cover clean through the Book new page of your Housekeep account or app instead. Here's some more information: How do I book a clean?