You can give a set of spare keys to your regular Housekeeper so they can clean whilst you're out. Here's how to do that:
- Log in to your Housekeep account or app
- Click More in the menu
- Click Access details
- Under How will your Housekeeper access your property, select Using spare keys
- Choose an upcoming clean to hand over your spare keys
- Fill in extra information about locking, unlocking or alarms, which will pull through to your Housekeeper's App
- Click Save changes and you're done!
Once your Housekeeper collects the keys, we send them a unique code to attach to your spare keys and ask them to remove any other identification about you or your property. We then keep track in our system that your Housekeeper is holding your spare keys for you.
If your Housekeeper takes time off, we'll ask them to keep hold of the keys. This means they can resume cleaning with you as soon as they return. During their holiday, you'll still be able to book in with substitute Housekeepers but you'll need to provide access to your property.