We know that many customers are flexible on the start time for most their cleans, especially if they're not at home when the Housekeeper arrives. We encourage as wide time slots as possible for the benefit of both customers and Housekeepers.
When you see a time slot, e.g. "Morning 09:00-12:00", this means the earliest start time is 09:00 and the latest start time is 12:00. If you have a clean for 4.0 hours, this means the earliest finish time is 13:00 and latest finish time is 16:00.
Why is this good for customers? Whilst your Housekeeper will normally arrive at roughly the same time, having more flexibility over start time increases the availability you'll see because you can add or remove tasks or hours whilst still fitting in your Housekeeper's working day. You can always pick a specific start time for a specific clean when you need it.
Why is this good for Housekeepers? Flexible start times mean Housekeepers can find the most quickest travel route between their jobs, thereby increasing their working hours/earnings and reducing travel cost. Ultimately, this helps Housekeep attract the best Housekeepers around!
If you'd like to move to a more flexible start time, you can either do this by rescheduling your clean or if the start time window you would like isn't available automatically (e.g. 09:00-14:00 start time), then just Submit a request below, click Other and we'll organise that for you!